Passenger information

If you need to contact our customer service, you can e-mail us at atencionalcliente@tagsa.aero. If you need information about your flight please contact your airline directly.

Traveler's Documents

Ecuadoreans:

• Valid Passport
• Valid Visa (stamped on the Passport) for the country of destiny, if required, or residence card
• National Identity Card
• Vaccination certificate, if necessary for the country of destiny

Ecuadorean Minors:

• Valid Passport
• Visa (stamped on the Passport) for the country of destiny, if required, or residence card
• National Identity Card
• Vaccination certificate, if necessary for the country of destiny
• Authorization given before a Notary Public or issued by the Judge of Minors (original and copy) given by the parents of the minor
• Authorizations shall be valid sixty to ninety days
• Ecuadorian minors residing abroad who stay for less than 90 days in the country are exempt of the Court Authorization

Foreign Residents

• Valid Passport
• Visa (stamped on the Passport) for the country of destiny, if required, or residence card
• National Identity Card
• Foreigner's census
• Note: Foreign resident minors traveling with one parent or without parents require notarized authorization or Authorization issued by the Judge of Minors (original and copy) given by the parent(s) of the minor

Non-resident foreigners:

• Valid Passport
• If the stay exceeds 90 days without previously requesting an extension, it is advised to contact Migration offices before your flight.

Further information:

• Telephone: (593)-4-2130010 Immigration Main Office
• Address: Av. Benjamín Rosales, in front of: Terminal Terrestre

The Ministry of Foreign Affairs of the Republic of Ecuador offers information of the countries which require Ecuadorians to have a visa as well as the countries which require visa to enter Ecuador.

List of countries which require Ecuadorians to have a visa:
http://www.mmrree.gob.ec/eng/services/lista_visas.asp

On the other hand, citizens of the Popular Republic of China, Afghanistan, Bangladesh, Eritrea, Ethiopia, Kenya, Nepal, Nigeria, Pakistan and Somalia, require a visa to enter Ecuador