Frequently Asked Questions

What is the cost of the Airport Fee (International Departure Tax)?

In order to provide a better service to passengers, the International Departure Tax value is included in the ticket.

How can I know flight schedules?

Information concerning flight arrivals and departures are provided by airlines. You can access such information by directly contacting the airline, in the Guayaquil Airport website or by contacting our Customer Service Center 24 hours a day: (593)-4-2169000. If you are in the terminal, you can find this information in screens located throughout the terminal.

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If I want to travel to the Galápagos Islands, do I need to perform any additional steps?

Besides standar airline requirements, after checking in you must visit the island authority's offices located in the center of the terminal's second floor, and pay a $20 tax. You must also carry your ID card or passport, as well as your plane ticket. Before or after this step your baggage must be checked in the SICGAL located there as well.

Once both of this steps have been completed, you can proceed to board your plane.

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Is there any foreign exchange outflow tax? Where can I pay it?

As determined by the Servicio de Rentas Internas (SRI), if you travel outside of the country carrying an amount greater than $1.125 US dollars, you will have to pay a 5% tax.

This tax can be paid in banks designated by the SRI. Starting the 17th of June 2013, a new SRI desk will be available at the airport in the Duty Free area. For more information please visit SRI's website (spanish).

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Who do I contact in case of baggage loss?

If your baggage or personal effects are lost during your flight, you should contact the corresponding airline. If it was lost in the airport you can communicate with the Security Department of the Airport, during office hours: (593)-4-2169169 ext. 1148.

How do I know if I have excess baggage?

Baggage management and restrictions are policies established by each airline and are subject to change. You can contact your airline for further information.

How do I handle baggage within the airport?

The Guayaquil Airport has carts available to take your bags and other belongings. The carts cannot be used in stairwells or to transport children. The use of carts is free inside the Terminal however once in the parking area there are established fees:

• Both first floor entrances, National Arrivals and International Arrivals.
• Both second floor entrances, National Departures and International Departures.
• National Arrivals, luggage belts.
• International Arrivals, luggage belts.

There's no cost for using the carts inside the Terminal. There's a $2 cost for use of the carts in the International Arrivals area, as well for taking the carts to the parking lot.

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Where do I obtain information on how to travel with my pet?

The Ecuadorian Agriculture and Livestock Health Service (AGROCALIDAD) is in charge of regulating the transportation of live animals from the Guayaquil Airport. They are located in the first floor, next to the gate for Domestic Arrivals. Contact number is (593)-04-2169174. Working hours are Mondays to Sundays, from 08h00 to 17h00. Find oout more at Agrocalidad's website.

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Where could I find a Foreign Exchange Bureau?

For your comfort the Airport has Global Exchange posts that serve passengers arriving from international flights as well as the general public in two offices located one in each floor of the Terminal building. This post offers exchange between US dollars and 16 currencies like Euros, Pounds, Pesos from Mexico, Chile, Colombia and Argentina. For more information please visit Global Exchange's website.

How much is parking? Can I leave my car for more than one day?

To provide a good service, the Guayaquil airport Jose Joaquín de Olmedo has parking service, it costs $ 1.20 for an hour and min/hour. The first 15 minutes are free. You can park your car for more than one day, but if your stay exceeds 12 hours, the value will then be $14,40 per day.

Where can I rent a car?

You can find car rental agencies in the Guayaquil Airport, available in the Arrival Hall on the Ground Floor.