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TAGSA receives ASQ Awards during ACI's global summit
From left to right: Sergio Rodríguez, AAG Airport Coordinator, Fernando Jácome, TAGSA Operations Manager, Kerly Román, TAGSA Customer Service Assistant, Miguel Arteaga, TAGSA CCTV Supervisor, Justin Erbacci, ACI General Director. Photo taken during the ASQ Awards ceremony that took place in Atlanta, US.
October 9, 2024 - Guayaquil Airport was present during the "ACI World Customer Experience Summit and Exhibition" of the Airports Council International (ACI), which took place in the city of Atlanta, United States, on September 25, 2024. During the event, the Airport Service Quality (ASQ) awards were presented. In the Latin America and Caribbean region, we were awarded the awards for "Best Airport in the category of 2 to 5 million passengers per year", "Airport with the Most Dedicated Staff", "Easiest Airport Journey", "Most Enjoyable Airport" and "Cleanest Airport".
TAGSA was represented by Fernando Jácome, Operations Manager, Kerly Román, Customer Service Representative, and Miguel Arteaga, CCTV Supervisor. The awards were presented by Justin Erbacci, General Director of ACI.
General Ángel Córdova, General Manager of TAGSA, commented: "The recognitions that the International Council of Airports (ACI) gives us, pushes us to continue working with passion and commitment, with enthusiasm and dedication, to provide a service with the quality, safety and warmth that all citizens of Guayaquil, Ecuador and the world who visit us deserve. We seek excellence in our work."
Airports Council International (ACI) is an organisation that represents the best interests of airports during key phases of policy development, contributing to a safe, efficient and sustainable global air transport system.
The ASQ Awards continue to be the standard for measuring and improving airport user experience. Last year, more than half of all passengers passed through an ASQ airport. Nearly 600000 surveys, covering more than 30 key indicators, provide a comprehensive view of the potential of air travel today and in the future.