News
TAGSA attended ACI's 2025 Airport Customer Experience Summit
October 13, 2025 - Two representatives from the Customer Service team (Helen González and Nadia Ramírez) attended the event held from September 8 to 11, organized by Guangzhou Baiyun International Airport. This year's Summit was themed “Reimagining the Passenger Experience.” The event highlighted how airports are embracing AI, biometrics, immersive technologies, and human-centered design to deliver seamless, inclusive, and memorable journeys, while also fostering engaging work environments for employees.
We also celebrate the achievement of Level 3 Customer Experience Accreditation granted by the Airports Council International (ACI), which strengthens our commitment to the continuous improvement of the service quality TAGSA offers to its passengers and users.
Airports Council International (ACI) is an organisation that represents the best interests of airports during key phases of policy development, contributing to a safe, efficient and sustainable global air transport system.