Customer Service Quality Policy

The Customer Service Department aims to meet the needs of external clients—passengers and general users—with quality and warmth, supported by staff specialized in hospitality and tourism, and with intermediate to advanced English proficiency. The department is committed to complying with legal and applicable requirements, while continuously improving its processes.

Customer Service quality objectives

• Improve customer satisfaction.
• Comply with applicable legal requirements for the service.
• Maintain the commitment and professional competence of our staff.
• Comply with inspection controls in the passenger terminal, landside of the José Joaquín de Olmedo Airport, to ensure the proper functioning of the facilities.

TAGSA's Senior Management is committed to providing the necessary means and resources to achieve the objectives of this Customer Service Quality Policy.