Customer Service Quality Policy

At the Guayaquil Airport Terminal, we are committed to delivering high-quality, accessible, and empathetic service, meeting the needs of our external customers through trained personnel and efficient processes. Our management approach is based on compliance with applicable legal and regulatory requirements, while promoting the continuous improvement of our key, strategic, and support processes.

Customer Service Quality Objectives

• Continuously improve the satisfaction of our external customers.
• Comply with applicable legal and regulatory requirements.
• Ensure the optimal operation of airport facilities.
• Maintain the professional competence of our employees.

TAGSA Senior Management is committed to providing the necessary means and resources to achieve the objectives of this Customer Service Quality Policy.