Customer Service Quality Policy

At the Guayaquil Airport Terminal, we are committed to providing quality, accessible, and empathetic service, meeting the needs of our external customers - passengers and users in general - through trained and specialized personnel, and efficient processes.

Our management is based on compliance with legal and other applicable requirements, promoting the continuous improvement of our key, strategic, and support processes.

Customer Service Quality objectives

• ▸ Continuously improve the satisfaction of our external customers.
• ▸ Comply with inspection controls in the landside passenger terminal to ensure the proper functioning of the facilities in general.
• ▸ Maintain the professional competence of our collaborators.
• ▸ Comply with the legal and regulatory requirements applicable to our services.

TAGSA’s Senior Management and Leadership are committed to ensuring the necessary means and resources to achieve the objectives of this customer service quality policy.