Customer Service Quality Policy

Our Customer Service department aims to satisfy the requirements of our customers - passengers and general users - with quality and warmth, with the help of staff specialized in hosting and tourism as well as intermediate or higher levels of English language, in order to fulfill all legal and applicable requirements, always striving to improve our processes.

Customer Service Quality objectives

• ▸ Improve customer satisfaction.
• ▸ Fulfill applicable legal requirements for the service.
• ▸ Maintain the professional skills of our staff.
• ▸ Fulfill inspections in the passenger terminal (land side) of the José Joaquín de Olmedo Airport, to ensure proper working state of the facilities.
• ▸ Facilitate all suggestion and complaint reports as required by the relevant authorities.

TAGSA's General Management and Board of Directors will provide the means and resources necessary to attain the objectives of this customer service quality policy.