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TAGSA News

Accessibility Enhancement Accreditation - Level 1 (ACI)

09/09/2026

Customer Service staff receiving accreditation from ACI representatives.

We are proud to have obtained the Level 1 Accessibility Enhancement Accreditation from ACI World, awarded during the ACI Airport Experience Summit 2026, held from August 31 to September 4, 2026, in Istanbul, Turkey.

This recognition, granted by the Airports Council International (ACI), evaluates airports' commitment to improving accessibility and the experience of people with disabilities and reduced mobility. It validates the implementation of clear policies, accessibility strategies, and inclusive services, all aimed at building a culture of accessibility and inclusion.

This achievement represents the beginning of a journey of improvement that drives us to continue developing infrastructure and services that are increasingly accessible to everyone. It allows travel to be a safe, comfortable, and inclusive experience for every passenger.

Customer Service staff alongside representatives from other airports. Fiama Yagual, Administrative Assistant of Customer Service, in group sessions during the ACI Summit.
Helen Gonzalez, Head of Customer Service, in group sessions during the ACI Summit. Fiama Yagual and Helen Gonzalez with the received certificates.

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