Airport Administrator (TAGSA)

Write to us if your case concerns the terminal, its facilities, our contractors, or airport tenants.

If you lost an item within the airport facilities (common areas, boarding lounges, or parking):

Lost & Found

If you have a question about the airport’s operations, services, and facilities:

General Inquiries

If you have a suggestion, wish to file a complaint about your experience (staff service, security, infrastructure, signage, accessibility, or commercial premises), or want to congratulate us:

Suggestions, Complaints, Congratulations

Airlines

Everything related to your flight is managed directly with your airline. If your case concerns baggage (delays, damage, or loss), flight delays or cancellations, reservations, changes or refunds, or items forgotten on board the aircraft, you can find contact information for all airlines operating at Guayaquil Airport by visiting our airlines page.

If you have already filed a claim and did not receive a satisfactory response, you may escalate it as a second instance to the General Directorate of Civil Aviation (DGAC), the authority that regulates airlines.

Government Entities

Some procedures and claims fall under the responsibility of State entities, which operate with their own processes. The airport does not intervene in their procedures, but we guide you on whom to approach and for what on our government entities page.

Contact them if your case involves immigration control, customs, anti-narcotics inspections, pets or agricultural products (Agrocalidad), health processes (Ministry of Health), or entry to Galápagos.