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Customer Experience Accreditation, level 3 (ACI)

10/21/2026

Customer Service staff next to a text reading 'Customer Experience Accreditation, Level 3,' accompanied by the accreditation emblem.

Terminal Aeroportuaria de Guayaquil S.A. is pleased to announce the renewal of the airport's Level 3 Customer Experience Accreditation (ACI Airport Customer Experience Accreditation), valid from October 15, 2026, to October 14, 2027.

The ACI Customer Experience Accreditation, developed by Airports Council International (ACI World), is the first and only global accreditation program for customer experience management in the airport industry. It focuses on management practices that drive long-term airport transformation. Level 3 evaluates seven management domains: Customer Understanding, Strategy, Measurement, Operational Improvement, Governance, Airport Culture, Service Design, and Innovation. Each accreditation level requires additional domains and more advanced practices.

Furthermore, it recognizes that the airport implements an advanced customer experience strategy, with the active participation of passengers, employees, and various stakeholders. Maintaining this level confirms our commitment to continuous improvement and to providing the best possible experience at every stage of our passengers' journey.

Customer Service staff together with ACI representatives, holding the Customer Experience Accreditation plaque. Representatives from airports accredited in customer experience during the recognition ceremony organized by ACI.

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