10/09/2024

TAGSA Received ASQ Awards During ACI World Summit

Guayaquil Airport participated in the “ACI Customer Experience Global Summit and Exhibition,” organized by Airports Council International (ACI), held on September 25, 2024, in Atlanta, United States. During the event, the Airport Service Quality (ASQ) Awards were presented. In the Latin America and Caribbean region, we were honored with the awards for "Best Airport in the 2–5 Million Annual Passengers Category," "Airport with the Most Dedicated Staff," "Easiest Airport Journey," "Most Enjoyable Airport," and "Cleanest Airport".

Representing TAGSA at the event were Eng. Fernando Jácome, Operations Manager; Kerly Román, Customer Service representative; and Miguel Arteaga, CCTV Supervisor. The awards were presented by Justin Erbacci, Director General of ACI.

General Ángel Córdova, General Manager of TAGSA, stated: “The recognitions granted by Airports Council International (ACI) strengthen our commitment to continue working with passion, enthusiasm, and dedication to provide the quality, safety, and warmth that the citizens of Guayaquil, Ecuador, and the world deserve. We strive for excellence in everything we do.”

The Airports Council International (ACI) is an organization that represents the best interests of airports during key stages of policy development, contributing to a safe, efficient, and sustainable global air transport system.

The ASQ Awards continue to be the benchmark for measuring and enhancing the airport user experience. Last year, more than half of all passengers worldwide traveled through an ASQ airport. Nearly 600,000 surveys, covering more than 30 key indicators, provide a full view of the present and future potential of air travel.

09/26/2024

We Renew Our Carbon Footprint Accreditation

The José Joaquín de Olmedo International Airport is pleased to inform the public that it has received from Airports Council International – Latin America and the Caribbean (ACI-LAC) the renewal of its Level 3+ “Neutrality” Carbon Footprint Accreditation. Once again, we have met the criteria of the Airport Carbon Accreditation program, which includes six levels of certification and is the only global accreditation and carbon management program designed specifically for airports.

This achievement by the José Joaquín de Olmedo International Airport has been made possible by meeting CO2 emission reduction requirements, actively involving the airport community (stakeholders), and responsibly offsetting residual CO2 emissions. It reflects our ongoing commitment to the efficient management of natural resources in our operations through energy savings and the reduction of fossil fuel consumption, aligned with environmental protection practices and actions to address climate change.

08/01/2024

TAGSA – 20 Years Serving the City and the Country

TAGSA, the concessionaire of the José Joaquín de Olmedo International Airport, celebrated two decades of exceptional service, having handled more than 1.5 million flights and transported over 70 million passengers since the beginning of its operations.

Over the years, TAGSA has carried out multiple projects and improvements at the airport, including the expansion of the national and international passenger terminals, the construction of a new cargo terminal, new fuel facilities, the Exhibition and Convention Center, a new logistics center, complete repairs of the runway and operational areas, new security installations and controls, new baggage screening systems, and new emergency power generation systems, among many other important works.

For 20 years, every day, the men and women who work at TAGSA have been committed to making Guayaquil Airport one of the best airports in Latin America and the world, thanks to the high-quality services offered to passengers and users. They work as a team with passion, commitment, enthusiasm, and dedication.

Throughout these 20 years under TAGSA's management, the airport has earned numerous international distinctions and recognitions that reward excellence in passenger service. For several years, it has been rated the best airport in Latin America and the Caribbean in the category of 2 to 5 million annual passengers. Additionally, it holds the “Neutrality” certification for CO2 emissions, granted by Airports Council International, which endorses our environmental commitment to reducing greenhouse gas emissions at the airport.

In the words of Ángel Córdova, General Manager of TAGSA: We work continuously to create a safe and trustworthy environment for everyone who passes through our facilities. We are committed to innovation, the continuous improvement of all our services, and the use of industry best practices to remain one of the leaders within the airport community. Today we celebrate 20 years of history, effort, and progress, as a responsible, supportive, and positive concession that meets its obligations to society and the environment. We always strive for excellence in our work.

We share the dream of a greater Guayaquil of the future. Together, we fly higher.

03/13/2024

Guayaquil Airport Wins ASQ Awards Once Again

The Airports Council International (ACI), in partnership with Amadeus, a global leader in travel technology, announced on March 11 the airports selected to receive the Airport Service Quality (ASQ) Awards—unique in the aviation industry and based on surveys conducted directly with passengers.

This year, Guayaquil Airport is pleased to report that it has once again received five ASQ awards for the Latin America and Caribbean region, including the award for Best Airport in the 2–5 million annual passengers category, demonstrating excellence in service and an enjoyable travel experience.

Complementing this recognition are the awards for "Airport with the Most Dedicated Staff", "Easiest Airport Journey", "Most Enjoyable Airport", and "Cleanest Airport".

Dr. Rafael Echevarne, Director General of ACI-LAC, stated: "These awards highlight the dedication and excellence of airports in Latin America and the Caribbean in delivering a superior user experience. Their commitment sets a very high industry standard."

"We are proud and deeply committed to the awards received. Knowing that passengers rate us as one of the best airports in Latin America and the Caribbean in our category motivates us to keep working every day for the benefit of everyone who visits us, offering safety and high-quality service." — General Ángel Córdova, General Manager of TAGSA.

The ASQ awards ceremony will take place in Atlanta, United States, in September, during ACI's annual awards gala.