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News, year 2025

10/13/2025

TAGSA Participates in the ACI 2025 Airport Experience Summit

TAGSA Customer Service staff receiving the ACI Level 3 Customer Experience Accreditation.

Two representatives from our Customer Service team, Helen González and Nadia Ramírez, attended the ACI event held from September 8 to 11 and hosted by Guangzhou Baiyun International Airport. This year's Summit focused on the theme "Reimagining the Human Experience", highlighting how airports are adopting AI, biometrics, immersive technologies, and human-centered design to deliver smoother, more inclusive, and memorable journeys, while also fostering motivating and engaging work environments for airport employees.

We also celebrated achieving the prestigious Level 3 Customer Experience Accreditation granted by Airports Council International (ACI). This recognition reinforces TAGSA's commitment to continuously improving the quality of service we provide to our passengers and users.

Members of various airport delegations participating in training sessions during the summit.

The Airports Council International (ACI) is an organization that represents the best interests of airports during key policy development stages, contributing to a global air transport system that is safe, efficient, and sustainable.

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