In order to provide a better service to passengers, the International Departure Tax value is included in the ticket.

Information concerning arrivals and departures is provided by airlines. You can access this information by directly contacting the airline, in the Airport of Guayaquil's website or by contacting our Customer Service Center, 24 hours a day at +593 (4) 216-9000. You can find also find this information in screens located throughout the terminal.

Besides your airline's specific check-in requirements, you must visit the island authority's offices located on the terminal's upper floor (from 06:00 to 14:00) and show your ID card or passport, and pay a $20 tax for your transit control card.

Additionally, your baggage must be checked in the SICGAL post, located right next to the island's offices. Once both of this steps have been completed, you can proceed to board your plane.

For additional information please visit the island's official information site.

All passengers carrying cash when they leave the country must pay tax if they carry more than the equivalent to three basic salaries in Ecuador, which in 2024 equates to USD 1.380,00.

This tax can be paid in banks designated by the SRI. You can also pay this tax in the Duty Free store located right after Immigration Control.

For more information you can visit theofficial site of the SRI, ISD information page (Spanish).

If your baggage or personal effects are lost during your flight you must contact your airline. If it was lost inside the airport terminal you can communicate with the Security Department of the Airport, during office hours at +593 (4) 2169169 ext 1148.

Baggage management and restrictions are policies established by each airline and are subject to change. You can contact your airline for further information.

The Airport of Guayaquil has special carts available to take your bags and other belongings. The carts cannot be used in stairwells or to transport children. You can find them in the following locations:

• ▸Both ground floor entrances, National Arrivals and International Arrivals.
• ▸Both second floor entrances, National Departures and International Departures.
• ▸National Arrivals, luggage belts.
• ▸International Arrivals, luggage belts.

Cart use is free inside the Terminal. There's a $2 cost for use of the carts in the International Arrivals area, as well for taking the carts to the parking lot.

The Ecuadorian Agriculture and Livestock Health Service (AGROCALIDAD) is in charge of regulating the transportation of live animals from the Airport of Guayaquil. Their offices are located on the ground floor, next to the gate for domestic arrivals. Their phone number is 1-800-24760. Business hours are Mondays to Sundays, 08:00 to 17:00. Find out more at Agrocalidad's website.

The Airport of Guayaquil has parking service. The cost is $1.20 per hour or fraction. The first 15 minutes are free. You can park your car for more than 12 hours, at which point the value will then be $14,40 per day.

We have several car rental service businesses. For your convenience, they're located on the ground floor, next to both domestic and international arrival areas.

Ecuador does not require this vaccination to enter the country.

For safety reasons, airlines do not make their passenger lists public. The Airport of Guayaquil provides flight information, but does not have information regarding flight passengers.

All you need is your valid ID card, passport or driver's license.

In the case your ID was lost or stolen, you can travel with the appropiate police report. Foreign travelers can find information in the district attorney's site, while ecuadorians can use the platform of the justice system. Minors can travel with their birth certificate.

You will need to consult with Immigration Services. Their offices are located at the Integrated Security Center inside the ECU-911 building in Samborondon, from Monday to Friday, 08:00 to 17:00. Further information can be found at this government site.

This information is provided by Ecuador's National Customs Service, a branch of the State. Their contact information is:

• Email: mesadeservicios@aduana.gob.ec
• Website: Customs website
• Phone: +593 (4) 373-1030 / 1-800-238262

The Airport of Guayaquil is open to its user 24/7. However, our many stores and services each have their own business hours.

We recommend you check-in at least 2 hours before your domestic flight, and at least 3 hours before your international flight. This way you can avoid unforeseen delays that could cause you to miss your flight.

To claim an item purchased previously at a Duty Free store, please send an email to heyner.manzaba@avolta.net. Make sure you attach your invoice and reservation slip/ticket.

Inside the terminal you can find ticket sale points for airlines such as Avianca, Latam, and AirEuropa. Their business hours can be found at the corresponding pages: domestic airlines and international airlines. In these documents you can also find information for airlines that have ticket sale points elsewhere in the city.