The General Directorate of Civil Aviation (DGAC) is Ecuador's aviation authority responsible for managing, regulating, monitoring, and controlling aeronautical and airport activities, ensuring operational safety and the sustainable development of air transport in the country.

The DGAC provides a User Guide in Spanish and English that details passengers' rights and obligations on domestic and international flights. Key contents of the guide include:

• Rights: clear information on fares, conditions, changes, compensation for delays and cancellations.
• Obligations: provide truthful information, comply with fare conditions, respect safety regulations.
• Includes protocols for baggage, check-in times, and compensation in cases of overbooking or delays.

Additionally, the DGAC offers the option to submit complaints and inquiries through the Air Transport Complaints and Claims Form. For more information, visit the DGAC User Service link.

In order to provide a better service to passengers, the tax value is included in your flight ticket.

Arrival and departure schedules can be obtained by contacting your airline, in our website's flight information pages or by contacting our Customer Service Center at +593 (4) 2169000.

On top of your airline's specific requirements, after check-in you must visit the Galapagos Goverment Council offices located in the departures hall on the upper floor of the passenger terminal. There, show your ID card or passport and your plane ticket, and pay a USD 20 fee to obtain your Transit Control Card (TCT). This service is available from 6:00 AM to 12:00 PM. To prevent long lines or other inconveniences with your flight, we recommend arriving at the airport at least two hours before your flight.

You can also obtain the TCT by visiting this website.

Additionally, your baggage must be checked in the Galapagos' Regulation, Biosecurity and Quarantine Agency post (ABG), located next to TCT booths. Once both of these requisites have been completed, you can proceed to board your plane.

For additional informacion, please visit the island's official information site.

All Ecuadorian and foreigners traveling with cash amounts exceeding three Ecuadorian unified basic salaries (USD 1,446.00 as of 2026) must pay the corresponding tax.

This tax can be paid in banks designated by the Ecuadorian SRI. You can also pay this tax in the Duty Free store located right after Immigration Control.

For more information you can visit theofficial site of the SRI, ISD information page (Spanish).

Baggage management and restrictions are policies established by each airline and are subject to change. Contact your airline for more information.

The Ecuadorian Agricultural Health Service (AGROCALIDAD) is in charge of regulating the transport of live animals from the Airport of Guayaquil. Their offices are located on the ground floor of the terminal, in the Domestic Arrivals hall.

Their contact phone numbers are is 1-800-247600 and +593 (04) 2169174, and office hours are Monday to Friday, from 08:00 AM to 5:00 PM.

Find out more at Agrocalidad's website.

You can find several car rental service businesses in the terminal. For your convenience, they're located on the hall of arrivals, on the terminal's ground floor.

No. From August 26th, 2025, an international vaccination certificate for yellow fever isn't required from passengers coming from Colombia, Peru, Bolivia and Brazil. This is now replaced by a recommendation to vaccinate.

For safety reasons, airlines do not make their passenger lists public. The Airport of Guayaquil provides flight information, but does not have access to passenger information.

All you need is a valid ID card, passport or driver's license (from any country.)

In case your ID was lost or stolen, you can travel with the appropiate police report. Foreign travelers can find information in the district attorney's site, while Ecuadorians can use the judicial system's platform. Minors can travel with their birth certificate.

As this matter falls under the jurisdiction of Immigration Services, we recommend visiting their offices, located on the Samborondón Highway at Kilometer 5, inside the ECU-911 Building. Office hours are Monday to Friday, from 8:00 AM to 5:00 PM. Further information can be found at the official site.

Starting Tuesday, July 29, 2025, all Ecuadorian and foreign travelers or crew members entering or leaving Ecuador with goods subject to declaration equal to or exceeding USD 10,000 must digitally submit the Customs Registration Form (FRA). Otherwise, submission is not mandatory.

This information is provided by Ecuador's National Customs Service, a branch of the State. Their contact information is:

• Email: mesadeservicios@aduana.gob.ec
• Website: Customs website
• Phone: +593 (4) 373-1030 or 1-800-238262

The Airport of Guayaquil is open to its user 24/7. However, our many stores and services each have their own business hours.

We recommend you check-in:

• 2 hours before the scheduled departure of your domestic flight.
• 3 hours before the scheduled departure of your international flight.

This way you can avoid long lines or unforeseen delays that could cause you to miss your flight.

To claim an item purchased previously at a Duty Free store, please send an email to heyner.manzaba@avolta.net. Make sure you attach your invoice and reservation slip/ticket.

Inside the terminal you can find ticket sale points for:

• Avianca
• Latam
• AirEuropa

Their business hours can be found at our website. Additionally, in our airlines page you can find contact information for airlines that do not have a sales counter in the terminal.

According to the regulations established by the Government Migration Service, access to the international pre-boarding area is permitted only up to five (5) hours before the scheduled departure of your international flight.

This provision is in response to immigration regulations regarding access control. The airport has no authority or capacity to modify the criteria established by this entity.

No. The levels of ionizing radiation emitted by the security inspection equipment at Guayaquil International Airport are well below the limits allowed by international standards. They pose no health risk to passengers, crew, or operational staff. These devices are regularly inspected to ensure their safety and proper functioning.