Government Agencies
Some procedures and claims fall under the jurisdiction of government entities. The airport does not intervene in their processes, but here we can guide you on whom to contact and for what purpose.
Immigration / Human Mobility
What do they handle?
- Travel documents, extensions, and migration movement certificates.
- Free immigration guidance for nationals and foreign citizens.
- Registration or removal of immigration precautionary measures.
When should you contact them?
- If you need a migration movement certificate.
- If you have questions about your immigration status, an extension, or a restriction on entering or leaving the country.
- If you are seeking guidance on current immigration requirements before traveling.
Contact
- Website.
- Suggestions, compliments, complaints, or reports.
- Email.
- Location: ECU-911, Samborondón Road Km 5
- Hours: Monday to Friday, 08:00 a.m. – 05:00 p.m.
Customs (SENAE)
What do they handle?
- Import and export of goods, foreign trade duties, and traveler duty-free allowances.
- Declaration and control of goods.
- Receipt of reports regarding customs irregularities.
When should you contact them?
- If you are carrying items, new merchandise, or belongings that exceed the permitted allowances.
- If you have questions about what must be declared when entering or leaving the country.
- If you wish to file a report regarding a customs irregularity.
Contact
Agrocalidad
What do they handle?
- Animal health requirements for traveling with pets.
- Phytosanitary and animal health control of plant- and animal-based products.
When should you contact them?
- If you are traveling with a pet and need information about the animal health requirements for transportation.
- If you are carrying agricultural products (fruit, seeds, animal-based foods, etc.) that are subject to inspection.
Contact
- Website.
- Suggestions, compliments, complaints, or reports.
- Email.
- Location: Domestic Arrivals Public Hall
- Hours: Monday to Friday, 08:00 a.m. – 05:00 p.m.
- Call Center: 1 800 247600
Ministry of Public Health (MSP)
What do they handle?
- Health authorization for the entry or exit of human remains, ashes, and anatomical specimens.
- Verification of health requirements for these types of air transport procedures.
When should you contact them?
- If you need to transport human remains, ashes, or anatomical specimens by air.
- If you have questions about the health requirements for this specific procedure.
Contact
- Website.
- Suggestions, compliments, complaints, or reports.
- Email.
- Assistance coordinated through the information desk, International Arrivals.
National Police – Anti-Narcotics Unit
What do they handle?
- Preventive anti-narcotics inspections of passengers, baggage, and cargo.
- Procedures related to controlled substances.
When should you contact them?
- If your baggage was subject to an anti-narcotics inspection.
- If you have questions regarding this type of police procedure carried out at the airport.
Contact
General Directorate of Civil Aviation
What do they handle?
- Air passenger rights and responsibilities.
- Air transportation complaints and claims, acting as a second-level authority after the airline.
When should you contact them?
- If you have already submitted a complaint to your airline and did not receive a satisfactory response.
- If you have questions about your rights as an air passenger.
Contact
- Website.
- Suggestions, compliments, complaints, or reports.
- Location: Domestic Arrivals Public Hall
Galápagos Governing Council
What do they handle?
- Issuance of the Transit Control Card (TCT), a mandatory requirement for travel to Galápagos.
When should you contact them?
- If you are traveling to Galápagos and need to obtain your TCT before your flight.
- If you have questions about the TCT application process or cost.
Contact
- Website.
- Suggestions, compliments, complaints, or reports.
- Email.
- Location: Domestic Departures Public Hall
- Hours: Monday to Sunday, 06:00 a.m. – 12:00 p.m.
Galápagos Biosecurity and Quarantine Regulation and Control Agency (ABG)
What do they handle?
- Inspection of baggage and cargo destined for Galápagos.
- Biosecurity and quarantine controls to protect the islands' ecosystem.
When should you contact them?
- If you are traveling to Galápagos and your baggage must undergo a biosecurity inspection.
- If you have questions about which products are permitted or regulated for entry into the islands.
Contact
- Website.
- Suggestions, compliments, complaints, or reports.
- Email.
- Location: Domestic Departures Public Hall
- Hours: Monday to Sunday, 06:00 a.m. – 12:00 p.m.